Privacy Policy

Last updated: March 2026

Zolcy By PANELS & COATINGS limited LTD (“we”, “us”, “our”) takes your privacy seriously. This Privacy Policy explains, in clear terms, what personal information we collect when you use this website, why we collect it, how we use it, and the choices you have about your data.

1. Who we are and how this site is used

This website helps people learn about solar and related home energy solutions and, where requested, be put in touch with trusted partners who can provide quotes or further information. When we refer to “services” in this policy, we mean this website and any quote or enquiry services provided through it.

2. Information we collect

We may collect and process the following types of information about you:

Contact details for example your name, email address, telephone number and postcode when you submit a form or request a quote.
Property and enquiry details such as whether you are enquiring for a home or business, property type, region and basic information about your project so we can match you with relevant partners.
Technical and usage data including IP address, device and browser type, approximate location, and information about how you use the site (such as pages viewed and links clicked). This may be collected using cookies and similar technologies.
Communication records such as copies of emails or messages you send to us and notes of any interactions relating to your enquiry.

3. How we use your information

We use the information we collect for the following purposes:

To provide our services including processing your enquiry, assessing your requirements and, where appropriate, passing your details to selected partners so they can contact you with quotes or information about solar and related products or services.
To communicate with you for example to confirm receipt of your enquiry, respond to questions, provide updates about your request, or send information about similar services where permitted by law or where you have opted in.
To improve our website and marketing such as analysing how visitors use the site so we can make content clearer, fix issues and understand which pages are most helpful.
To manage risk, prevent fraud and comply with law including keeping records required by regulators and responding to lawful requests from public authorities.

4. Legal bases for processing

Under UK data protection law, we must have a legal basis to use your personal data. Depending on the context, we rely on one or more of the following:

Consent for example, where you ask us to share your details with partners or opt in to receive marketing communications.
Legitimate interests such as operating and improving our website, preventing fraud and ensuring our marketing is effective, provided these interests are not overridden by your rights.
Legal obligations where we must keep certain records or disclose information to comply with the law.

5. Sharing your information

We may share your personal data with:

Carefully selected partners who help us deliver quote and enquiry services (for example, installers, comparison services or lead-generation partners). They will use your details to contact you about quotes or information relevant to your enquiry and will be responsible for their own use of your data.
Service providers who support our business operations, such as website hosting, analytics, email delivery and customer support. These providers act on our instructions and are required to protect your data.
Other third parties where required to comply with the law, to protect our rights or those of others, or in connection with a business transaction (such as a merger or acquisition).

We do not sell your personal data to third parties for their own independent marketing purposes.

6. Cookies and similar technologies

We use cookies and similar technologies to make the site work properly, remember your preferences and understand how people use our pages. Some cookies are essential for basic functions (such as page navigation), while others help us improve performance or measure marketing effectiveness.

You can manage cookies through your browser settings and, where available, through on-site controls described in our Cookie Policy. If you block or delete certain cookies, some features of the site may not function as intended.

7. International transfers

In some cases, the service providers or partners we work with may be located outside the UK or the European Economic Area. Where personal data is transferred internationally, we take steps to ensure an appropriate level of protection, for example by using contracts approved by the UK data protection regulator or by working with organisations that are subject to recognised safeguards.

8. Data security

We use a combination of technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. However, no system can be guaranteed to be completely secure, and transmission of information over the internet is never entirely risk-free.

9. How long we keep your information

We keep your personal data only for as long as it is reasonably needed for the purposes described in this policy, including to deal with enquiries, handle complaints, meet legal, regulatory, tax or accounting requirements and maintain necessary business records. When data is no longer required, we will take steps to delete or anonymise it.

10. Your rights

Under UK data protection law, you have a number of rights in relation to your personal data. These may include the right to:

Request access to a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your data in certain circumstances, or restrict how it is used.
Object to certain types of processing, including where we rely on legitimate interests or use your data for direct marketing.
Request that we transfer your data to another organisation where technically feasible.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk. We would, however, appreciate the chance to deal with your concerns first, so please contact us in the first instance using the details below.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. When we make significant changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page regularly to stay informed about how we protect your information.

12. Contact us

If you have any questions about this Privacy Policy or how we use your personal data, or if you wish to exercise your rights, you can contact us at:
info@zolcy.com